Refund policy

Last updated: 23 October 2026

This Refund Policy applies to all orders placed on hallberd.com, operated by Hallberd Lifestyle, Ratlam, Madhya Pradesh, India.

7-day returns and exchanges

You can request a return or exchange within 7 days of delivery.

Eligibility

Items must be unworn, unwashed and undamaged, with all original tags attached.
Items must be returned in their original packaging.
Items that have been worn, washed, altered or damaged after delivery cannot be accepted.

How to request a return or exchange

Email hallberd.llc@gmail.com within 7 days of delivery with your order number, the item(s), and whether you want a return or an exchange.
We will confirm your request and arrange a reverse pickup from your delivery address.
Once the item reaches us, we inspect it and confirm the result by email.

Refunds

Approved refunds are made to your original payment method within 5–7 working days of the returned item passing inspection. Your bank or payment provider may take additional time to show the credit.

Exchanges

Exchanges for a different size or colour are free, subject to stock. If the size or colour you want is unavailable, we will issue a refund instead.

Damaged, defective or wrong items

If your order arrives damaged, defective or different from what you ordered, email us within 48 hours of delivery with your order number and photos. We will replace the item or issue a full refund at no cost to you.