HELP CENTER

At Hallberd, we're committed to ensuring a seamless shopping experience for our valued customers. Here's what you need to know about our shipping:

Shipping Locations: We proudly serve customers in the USA, Europe, and across the globe, offering our chic women's clothing collection to fashion enthusiasts worldwide.

Shipping Methods: Choose from our versatile shipping options, including Standard Delivery, Express Delivery for a quicker arrival, and Custom Delivery tailored to your specific needs.

Shipping Times: Shipping times are variable, depending on the specifics of your order and its destination. Rest assured, you'll receive estimated delivery times during the checkout process.

Shipping Costs: The cost of shipping is determined by the weight of your order and the shipping destination. You'll find transparent pricing calculated during the checkout phase.

International Shipping: We extend our reach globally, offering international shipping. Please keep in mind that customs duties and import taxes may apply, as per your country's regulations.

Returns and Exchanges: Our commitment to your satisfaction includes accepting returns in the event of errors on our part. For products damaged by the customer, return costs are the responsibility of the customer.

Lost or Defective Orders: If you encounter any issues with your order, whether it's lost in transit or arrives defective, don't hesitate to reach out to our dedicated customer service team. We'll work with you to find the right solution, be it a refund or a replacement.

Order Tracking: To keep you informed and in control of your order's status, we provide order tracking information via email or SMS as soon as your order is placed.

Customs and Taxes: Customs duties and import taxes may be applicable, depending on the rules and regulations of your destination country.

Delivery Guarantees: Rest easy with our delivery guarantees and estimated timeframes, clearly communicated during the checkout process.

Shipping Restrictions: If you have questions about shipping restrictions or other inquiries, our FAQs page provides comprehensive information.

Contact Information: Should you have any questions or require assistance with your order, our dedicated customer support team can be reached at contact@hallberd.com.