1. Focus on Sustainability: At Hallberd.com, we prioritize eco-friendly materials for our products to support a sustainable fashion industry.
2. Return Window: Customers can request a return within 7 days of receiving their products.
3. Conditions for Returns: Items must be in an unworn condition. Tags should remain attached to the items. Original packaging must be available.
4. Return Shipping Costs: If the return is due to our mistake or if the products are damaged or missing, we will cover the return shipping costs.
5. Initiating Returns: To initiate a return, contact our customer support team.
6. Exclusions: Final sale and customized products are not eligible for return, refund, or exchange.
7. Refund Process: Refunds will be processed based on the product and vendor. They may be issued as store credit or refunded to the original payment method.
8. Exchanges: Currently, we do not offer exchanges for any products.
9. Damaged or Defective Items: In case of damaged or defective items, please contact our customer support team or email us at firstname.lastname@example.org for further instructions.
10. Restocking Fees: We do not charge any restocking fees.