Return-Refund Policy 

Return, Refund, and Exchange Policy:

1. Focus on Sustainability: At Hallberd.com, we prioritize eco-friendly materials for our products to support a sustainable fashion industry.

 2. Return Window: Customers can request a return within 7 days of receiving their products.

 3. Conditions for Returns: Items must be in an unworn condition. Tags should remain attached to the items. Original packaging must be available.

 4. Return Shipping Costs: If the return is due to our mistake or if the products are damaged or missing, we will cover the return shipping costs.

 5. Initiating Returns: To initiate a return, contact our customer support team.

 6. Exclusions: Final sale and customized products are not eligible for return, refund, or exchange.

 7. Refund Process: Refunds will be processed based on the product and vendor. They may be issued as store credit or refunded to the original payment method.

 8. Exchanges: Currently, we do not offer exchanges for any products.

 9. Damaged or Defective Items: In case of damaged or defective items, please contact our customer support team or email us at contact@hallberd.com for further instructions.

 10. Restocking Fees: We do not charge any restocking fees.

FAQs  

Q1: How long do I have to request a return?

You can request a return within 7 days of receiving your products.

Q2: Can I return final sale or customized items?

No, final sale and customized products are not eligible for return, refund, or exchange.

Q3: How are refunds processed?

Refunds are processed based on the product and vendor. They may be issued as store credit or refunded to the original payment method.

Q4: Do you cover return shipping costs?

We cover return shipping costs if the return is due to our mistake or if the products are damaged or missing.

Q5: Do you offer exchanges?

Currently, we do not offer exchanges for any products.

Q6: What should I do if I receive a damaged or defective item?
Contact our customer support team or email us at contact@hallberd.com for further instructions.
Q7: Are there any restocking fees?
No, we do not charge any restocking fees. This policy and FAQs should provide clear guidance to your customers regarding returns, refunds, and exchanges while aligning with Hallberd.com's sustainability focus.